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VOIP is a cost effective solution to voice calls which eliminates the need for telephone lines and third party service providers. These let your business present a professional appearance to the telephoning world with features like call routing, automated attendants, call recording, and conference call bridges. Interactive Voice Response (IVR) systems replace the need for an operator to route calls to departments or individuals using dial-by-name. For customer support the use of call queues complete with hold music and wait times help enhance the customer experience