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Our response to COVID-19

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#FLATTENTHECURVE

As you are all fully aware, our 21-day lockdown begins at midnight on Thursday 26 March. This decision is in the best interests of all the citizens of our beautiful country and a fantastic move by the government. We want to let you know that our business will be open for this period with 100% of our staff working remotely and telephonically:

  • Our finance, sales and administration teams will all be online and working remotely over this period. From this perspective, you will not notice any change in turnaround times and availability.
  • All local distributors and all EU businesses are still open and in operation, meaning that we are able to spec and process orders during this period.
  • It is important to note that stock is still available on order from a server, VC and UPS perspective, albeit at a 4 week ETA on most items. The earlier we build a backorder on these items, the sooner you will receive them from 17 April onwards. A suggestion would be to use as much of this lockdown period as the bulk of the lead time, as this will go a long way in alleviating impact on business deliverables.
  • All pre-sales and technical resources within our organization are online and operating as normal, allowing for solutions builds and remote assistance.

In the event that support is needed as an essential service, we have made the necessary provisions to allow the deployment of teams where absolutely necessary. However, these will be determined on a case by case basis by a Group Director with consideration being made towards the risks and sensibility around deploying a team. It is imperative that we remain responsible in these events and our fellow South African’s health is of utmost importance to us.

Below you will find contact details and email addresses of key contact people within our Group:

On behalf of all of us at The Agera Group, stay safe and we are committed to being your partner, persevering together in all the days ahead.

Malcolm Haefner
Mariann Crosswell
Jemaine Roberts

083 630 4441
082 923 7417
079 991 9529